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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from Oliver Matthews?
For online Furniture orders we charge £49 within a 70 mile radius of our store. Charges apply for further distances and the price is calculated at checkout. If your address is not included please contact us for a delivery quote. For online orders of smaller accessory items we charge £15. If your address is not included please contact us for a delivery quote.
Which payment methods are accepted at Oliver Matthews?
All major debit and credit cards are accepted except for American Express, this is not accepted at the moment. Alternatively we accept payment via paypal.
How long will delivery take?
Delivery times vary between products. The products delivery time is stipulated on the product page. Once an item is ready for delivery you will be notified.
How secure is shopping at Oliver Matthews? Is my data protected?
Yes your data is protected. All payment information is encrypted so you can shop knowing your information is safe.
What exactly happens after ordering?
An order confirmation will be sent, at this point if you notice any errors with your order please contact us. Once your goods are ready for delivery you will be contacted to arrange a convenient delivery time
Who are Oliver Matthews?
We are a family run business who, since 1958, specialise in making hand made British bespoke sofas and chairs. All our own bespoke sofas are made using solid beech in our Buckinghamshire workshop and come with a lifetime guarantee. We also have a huge selection of living room, dining room and bedroom furniture as well as designer sofas to choose from.

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Opening Hours

Monday – Saturday 10.00am – 6.00pm
Sunday 11.00am – 5.00pm
Bank Holidays 10.00am – 5.00pm

23rd December – Closed
24th December – Closed
Christmas Day – Closed
Boxing Day – 11.00am – 5.00pm


Head office

OM Bespoke Limited, Lincoln Road, Cressex Business Park, High Wycombe, HP12 3RH
Company Number 13244658